Terms of Use

Golden Bingo Family - Terms of Use

Effective Date: August 27, 2025

Legal Entity: Golden Bingo Family, LLC (“Golden Bingo Family,” “GBF,” “we,” or “us”)
Website & Services: https://www.goldenbingofamily.com and related sites, apps, SMS programs, in-hall kiosks/tablets, and online services (collectively, the “Service”).

PLEASE READ THESE TERMS CAREFULLY. By clicking “I Accept” or by accessing or using the Service, including attending or playing bingo at a participating GBF Bingo Hall, you agree to these Terms of Use (the “Terms”) and our Privacy Policy. If you do not agree, do not use the Service.

Arbitration Notice (Conspicuous)

Except for certain kinds of disputes described in Section 14 (Dispute Resolution and Arbitration), you agree that disputes will be resolved by binding, individual arbitration. BY ACCEPTING THESE TERMS, YOU AND GBF WAIVE THE RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION. This waiver expressly includes claims relating to premises liability, negligent security, negligence, gross negligence (other than willful misconduct), personal injury, or wrongful death arising from your attendance at or entry into any GBF premises or events. See Section 14 for details.

No Online Wagering. Unless We Expressly State Otherwise In Writing, The Service Is For Information And Communications Only; GBF Does Not Conduct Or Accept Wagers, Bets, Or Payments For Gaming Activities Via The Service.

1. The Service; Overview

1.1 What We Provide. The Service may include event/location information, customer support, account features, messaging (including SMS), promotional content, and links to third-party offerings we use to operate our Texas bingo halls.
1.2 Messaging; Carrier Charges. If you enroll in GBF messaging programs, message and data rates may apply. Delivery depends on your carrier and device; your carrier’s and any third-party platform’s terms also apply.
1.3 Program-Specific Rules. Certain promotions or features (including the VIP Players Card / VIP Program) may have additional rules or terms presented at enrollment or in-hall; those are incorporated into these Terms for the applicable feature.

2. Eligibility

2.1 Minimum Age. You must be at least the minimum age required by Texas law to participate in bingo-related promotions and communications, and at least 16 years old to use general informational aspects of the Service. If a higher age is required by law for us to provide the Service without parental consent, that higher age applies.
2.2 Authority. If you use the Service on behalf of an entity, you represent you have authority to bind that entity, and “you” includes the entity.
2.3 Compliance. You represent your use complies with all applicable laws and regulations.

3. Partners and Third-Party Relationships

3.1 Partners. We work with vendors, service providers, promotional partners, and other third parties (collectively, “Partners”) to deliver portions of the Service and in-hall programs. Your relationship with a Partner—including products or services the Partner provides—is governed exclusively by your agreement with that Partner.
3.2 No GBF Liability for Partners. To the fullest extent permitted by law, GBF is not liable for Partner products, services, or conduct, even if accessed through or promoted on the Service.
3.3 Linked Sites/Exports. Tools in the Service may let you export information to third-party services or link out to third-party sites. By using those tools, you authorize the transfer. GBF does not control and is not responsible for third-party use of your information or for third-party site content.

4. Licenses

4.1 Limited License. Subject to your ongoing compliance with these Terms, GBF grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal, non-commercial use.
4.2 Restrictions. Except where prohibited restrictions are unenforceable by law, you may not: (a) reproduce, distribute, publicly display/perform, or create derivative works of the Service; (b) modify the Service; (c) reverse engineer or attempt to access source code; or (d) interfere with or circumvent any security or access-control features. If law prohibits your use of the Service, you may not use it.
4.3 Feedback. If you provide suggestions, reviews, or other input (“Feedback”), you grant GBF a perpetual, irrevocable, worldwide, royalty-free, fully-paid, transferable, and sublicensable license to use and exploit the Feedback for any purpose without attribution or compensation.
4.4 Open-Source/Third-Party Components. Certain Service components may be provided under separate open-source or third-party licenses. Your rights under those licenses are not limited by these Terms.

5. Ownership; Proprietary Rights

5.1 Our Materials. The Service, including all visual interfaces, graphics, design, compilation, information, data, software, products, and other content (collectively, “Materials”), is owned by GBF or its licensors and protected by intellectual-property and other laws.
5.2 Reservation of Rights. Except for the limited license in Section 4.1, no rights are granted to you. Any unauthorized use of the Materials or the Service is prohibited and may violate law.
5.3 Trademarks. “Golden Bingo Family,” associated logos, and other GBF marks are trademarks of GBF. Third-party names and marks are the property of their respective owners and used for identification only.

6. Third-Party Terms

6.1 Third-Party Services & Links. The Service may provide tools that enable you to export information to third-party services or may link to third-party websites, apps, or platforms (including carriers, app stores, and payment or messaging providers) (collectively, “Third-Party Services”). By using those tools, you authorize GBF to transfer that information to the applicable Third-Party Service. Third-Party Services are not under GBF’s control, and GBF is not responsible for their content, security, or practices. Your use of any Third-Party Service is subject to that service’s own terms and privacy policies.

6.2 Third-Party & Open-Source Components. The Service may include components licensed by third parties (including open-source software). Nothing in these Terms limits your rights under the applicable third-party licenses.

6.3 Partners. Certain features may be facilitated by GBF vendors, service providers, or promotional partners (“Partners”). Your relationship with a Partner—including products or services the Partner provides—is governed exclusively by your agreement with that Partner.

7. User Content

7.1 Generally. Certain features of the Service may allow you to upload, post, transmit, or otherwise make available content—such as messages, photos, videos, images, data, and text (“User Content”). You retain ownership of your User Content, subject to the license you grant below.

7.2 Accuracy of Account/Contact Information. You are solely responsible for the accuracy of information you provide (e.g., name, email, mobile number). If your information becomes inaccurate or invalid, you must promptly update it. GBF is not responsible for failed communications caused by outdated or incorrect information you provide.

7.3 License to GBF. By providing User Content through the Service, you grant GBF a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, and transferable license to host, store, process, reproduce, modify for formatting, transmit, display, and distribute your User Content as necessary to operate and improve the Service and as otherwise described in the Privacy Policy.

7.4 Your Representations & Warranties. You represent and warrant that: (a) you own or have the necessary rights to your User Content and to grant the license in 7.3; (b) your User Content and its use as contemplated here will not infringe, misappropriate, or violate any third-party rights or laws; and (c) your User Content is not illegal, defamatory, harassing, hateful, obscene, or otherwise objectionable.

7.5 Monitoring & Removal. GBF may (but has no obligation to) monitor, remove, or disable access to any User Content at any time and for any reason, including to operate the Service, comply with law, or protect users and GBF.

8. Communications

8.1 Text Messaging (SMS/MMS). If you opt in to receive GBF text messages, you agree to our SMS terms (see the Service or in-hall signage for the current link). Message and data rates may apply. Message frequency may vary. You may opt out at any time by replying STOP (a confirmation message may follow). For help, reply HELP. Delivery is subject to your carrier; GBF and carriers are not liable for delayed or undelivered messages.

8.2 Push Notifications. If you install or use a GBF mobile app, you may receive push notifications. You can disable push notifications in your device settings.

8.3 Email. Where permitted by law, we may send you emails about the Service and our offerings (and, in some cases, those of partners). You may opt out of promotional emails via the unsubscribe link in the email. Transactional or service emails may still be sent.

8.4 VIP Program Communications. If you enroll in the VIP Players Card / VIP Program, you consent to receive communications related to VIP accrual, benefits, promotions, and account administration, consistent with this Section 8 and our Privacy Policy.

9. Prohibited Conduct

You agree not to:

  1. Use the Service for any illegal purpose or in violation of any applicable law or regulation;

  2. Interfere with security-related features of the Service, including by circumventing or attempting to circumvent any content-protection or access-control measures, or by reverse engineering any portion of the Service except where permitted by law;

  3. Interfere with the operation of the Service or any network or system connected to it (including by uploading malware, attempting denial-of-service attacks, or excessive automated requests);

  4. Access or attempt to access another user’s account without permission, or impersonate any person or entity, or misrepresent your affiliation or age;

  5. Copy, reproduce, publicly display/perform, distribute, modify, or create derivative works from the Service or Materials except as expressly permitted by these Terms;

  6. Sell, resell, rent, lease, or otherwise commercially exploit the Service or any access thereto;

  7. Use any robot, spider, scraper, or other automated means to access the Service for any purpose without our express written permission; or

  8. Attempt, assist, or permit any person to engage in any of the foregoing.

10. Changes to These Terms

We may update these Terms from time to time. Please review them periodically. Revisions are effective upon posting, except that material changes for existing users will take effect 30 days after posting or after notice to you, unless we state otherwise. We may require you to accept revised Terms to continue using the Service. If you do not agree to the revised Terms, discontinue use of the Service and, if applicable, remove your User Content. Except as expressly set out in this Section 10, these Terms may be amended only by a written agreement signed by GBF and you.

11. Term; Termination; Changes to the Service

11.1 Term. These Terms are effective when you accept them or first access the Service and continue until terminated as described below.

11.2 Termination by GBF. If you violate these Terms, your authorization to access the Service terminates automatically. We may suspend or terminate your access to the Service (in whole or part) at any time, with or without notice, for any reason or no reason.

11.3 Termination by You. You may terminate these Terms at any time by discontinuing all use of the Service and, if applicable, requesting account closure at legal@goldenbingofamily.com.

11.4 Effect of Termination. Upon termination: (a) your license rights terminate and you must cease all use of the Service; (b) you are no longer authorized to access the Service; and (c) the following sections survive: 4.3, 5, 6, 7.3–7.5, 8, 11.4, 12–16 (inclusive) and any other terms that by their nature should survive.

11.5 Changes to the Service. We may modify, suspend, or discontinue the Service (in whole or part) at any time, temporarily or permanently, without notice. To the fullest extent permitted by law, GBF will not be liable for any such change, suspension, or discontinuance.

12. Indemnity

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless GBF and its officers, directors, employees, contractors, affiliates, subsidiaries, and agents (collectively, the “GBF Entities”) from and against any third-party claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your unauthorized use of the Service; (b) your violation of these Terms or applicable law; (c) your violation of any third-party rights; or (d) any dispute between you and a Partner or other third party. GBF may, at its expense, assume the exclusive defense and control of any matter otherwise subject to indemnification; in such case, you agree to cooperate with our defense.

13. Disclaimers; No Warranties

13.1 “AS IS” / “AS AVAILABLE.” The Service and all content and materials provided through it are furnished “AS IS”and “AS AVAILABLE.” GBF disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, quiet enjoyment, and non-infringement, and any warranties arising from course of dealing or usage of trade.

13.2 No Guarantee. GBF does not warrant that the Service will be uninterrupted, secure, or error-free, or that defects will be corrected.

13.3 Information Only. Unless we expressly state otherwise in writing, the Service is for information and communications only; GBF does not conduct or accept wagers or gaming payments via the Service.

13.4 Limitations. The disclaimers in this Section apply to the fullest extent permitted by law. GBF does not disclaim any warranty or right that cannot be disclaimed under applicable law.

14. Limitation of Liability

14.1 Excluded Damages. To the fullest extent permitted by law, neither party is liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages (including lost profits, lost revenues, loss of goodwill, data loss, or business interruption) arising out of or relating to these Terms or the Service, whether based in contract, tort (including negligence), strict liability, or any other theory—even if advised of the possibility of such damages.

14.2 Cap. Except as provided in Section 15 (Dispute Resolution and Arbitration) and to the fullest extent permitted by law, the aggregate liability of the GBF Entities to you for all claims arising out of or relating to the Service or these Terms shall not exceed one hundred U.S. dollars (US $100).

14.3 Carve-Outs. The limitations in this Section do not limit liability to the extent such limitation is prohibited by law, including for willful misconduct or other non-waivable claims under applicable law.

14.4 Basis of the Bargain. Each provision of these Terms that provides for a limitation of liability, disclaimer of warranties, or exclusion of damages allocates the risks between the parties; this allocation is an essential element of the bargain.

15. Dispute Resolution and Arbitration (Texas; Premises Claims Included)

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS.

15.1 Broad Agreement to Arbitrate. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND GBF AGREE THAT ANY AND ALL DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, OR YOUR ATTENDANCE AT, ENTRY INTO, OR USE OF ANY GBF-OPERATED OR GBF-AFFILIATED PREMISES OR EVENTS (INCLUDING, WITHOUT LIMITATION, CLAIMS FOR PERSONAL INJURY, ILLNESS, WRONGFUL DEATH, PREMISES LIABILITY, NEGLIGENT SECURITY, NEGLIGENCE, GROSS NEGLIGENCE (OTHER THAN WILLFUL MISCONDUCT), AND OTHER TORTS), SHALL BE RESOLVED EXCLUSIVELY BY BINDING INDIVIDUAL ARBITRATION AS SET FORTH IN THIS SECTION 15. This agreement to arbitrate is intended to be broadly interpreted and is governed by the Federal Arbitration Act (FAA), 9 U.S.C. § 1 et seq.

15.2 CONSPICUOUS JURY-TRIAL WAIVER (INCLUDING PREMISES CLAIMS). BY AGREEING TO THESE TERMS, YOU AND GBF EACH IRREVOCABLY WAIVE ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION FOR ANY DISPUTE COVERED BY THIS SECTION 15, INCLUDING ANY CLAIM OF PREMISES LIABILITY OR NEGLIGENCE.

15.3 Exceptions. This Section does not require arbitration of: (a) an individual action in Texas small-claims court; (b) an administrative complaint before a government agency if such relief is available; (c) a court action seeking injunctive relief in aid of arbitration; or (d) a court action to enforce, confirm, modify, or vacate an arbitration award. Claims about intellectual-property infringement may be brought in court.

15.4 No Class or Representative Actions. You and GBF may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney-general, or representative proceeding. The arbitrator may not consolidate claims of more than one person or preside over any form of a representative or class proceeding.

15.5 Rules and Forum. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (the “AAA Rules”), as modified by this Section 15. The AAA Rules are available at www.adr.org or +1-800-778-7879. If the AAA is unavailable, the parties will select a substitute administrator that uses similar consumer-friendly rules.

15.6 Place; Mode. Any in-person arbitration hearing will take place in Bexar County, Texas, unless the parties agree otherwise or the AAA Rules allow for documents-only or remote proceedings for small claims. For claims of US $10,000 or less that do not seek injunctive relief, you may choose to have the arbitration decided (a) on documents only, (b) by teleconference/video, or (c) by an in-person hearing.

15.7 Fees. For consumer claims that you initiate, GBF will pay or reimburse AAA filing and arbitrator fees to the extent required by the AAA Rules or applicable law. If the arbitrator finds your claim or requested relief to be frivolous or brought for an improper purpose (as measured under Fed. R. Civ. P. 11(b)), fee allocation will be governed by the AAA Rules, and the arbitrator may award fees and costs accordingly.

15.8 Pre-Arbitration Notice and Informal Resolution. Before commencing arbitration, the initiating party must send the other a written Notice of Dispute by certified mail or reputable courier (signature required) to: Golden Bingo Family, Attn: Legal – Dispute Notice, 2727 NW Loop 410, Ste 300, San Antonio, TX 78230; Email: legal@goldenbingofamily.com. The Notice must include: (a) the claimant’s name and contact info (and account/VIP number if applicable); (b) a description of the dispute and facts; and (c) the specific relief sought. The parties will try in good faith to resolve the dispute within 30 days after the Notice is received.

15.9 Arbitrator’s Authority; Remedies. The arbitrator shall apply Texas law consistent with the FAA and applicable statutes of limitations, and may award any relief available in a court, subject to these Terms. The arbitrator will issue a reasoned written decision. Judgment on the award may be entered in any court with jurisdiction.

15.10 Severability. If Section 15.4 (No Class Actions) or this entire Section 15 is found unenforceable, or if you submit a valid Opt-Out (below), then this Section 15 will be null and void as to you, and, to the extent permitted by law, Section 16.2 (Governing Law; Venue—Texas) will govern any permitted court proceeding.

15.11 Opt-Out. You may opt out of arbitration within 30 days after you first agree to these Terms by sending a signed letter to Golden Bingo Family, Attn: Legal – Arbitration Opt-Out, 2727 NW Loop 410, Ste 300, San Antonio, TX 78230 that includes your name, the email/phone associated with your account or VIP membership, and a statement that you opt out of arbitration. If you opt out, this Section 15 does not apply to you; the rest of the Terms remain in effect.

16. Miscellaneous; Texas Law and Venue

16.1 Entire Agreement. These Terms, together with any policies or rules expressly incorporated by reference (including the Privacy Policy and any program-specific rules), constitute the entire agreement between you and GBF regarding the Service and supersede all prior or contemporaneous agreements on that subject.

16.2 Governing Law; Venue (Texas). These Terms are governed by the laws of the State of Texas, without regard to conflicts-of-law principles. For any lawsuit or court proceeding permitted under these Terms (e.g., to compel arbitration, confirm/vacate an award, or seek injunctive relief in aid of arbitration), the exclusive jurisdiction and venue are the state courts in Bexar County, Texas or the U.S. District Court for the Western District of Texas, San Antonio Division. You and GBF consent to personal jurisdiction there.

16.3 Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder without GBF’s prior written consent. GBF may assign these Terms without notice.

16.4 Waiver; Severability. A failure to enforce a provision is not a waiver. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force.

16.5 Interpretation. Headings are for convenience only. “Including” means “including without limitation.”

16.6 Privacy Policy. Please review the GBF Privacy Policy, which explains how we collect, use, disclose, and safeguard information and is incorporated into these Terms.

16.7 Electronic Communications. You consent to receive certain electronic communications from us as described in our Privacy Policy. Such communications satisfy any legal requirements that they be in writing.

16.8 Additional Terms / Program Rules. Features of the Service (including promotions or the VIP Players Card) may be subject to additional terms, rules, or disclosures presented at enrollment or point of use; those are incorporated into these Terms for the applicable feature.

16.9 No Support Obligation. We are not obligated to provide support for the Service. If provided, support will follow our published policies.

16.10 International Use. The Service is intended for users in the United States. Access from jurisdictions where the Service is illegal is prohibited.

16.11 Contact. Golden Bingo Family, LLC — Attn: Legal 2727 NW Loop 410, Ste 300, San Antonio, TX 78230 • legal@goldenbingofamily.com

17. VIP Players Card (VIP Players Club)

17.1 Overview. The Golden Bingo Family VIP Players Card / VIP Players Club (the “VIP Program”) lets eligible members earn points and access perks at participating GBF bingo halls in Texas. Enrollment is available in-hall and may require a government-issued ID.

17.2 Eligibility. You must be at least the minimum age required by Texas law for bingo-related promotions and enroll in your own name. One account per person; accounts are non-transferable.

17.3 Earning & Benefits. Points accrue when you visit and engage in eligible activity at participating halls. Benefits, accrual rates, qualifying activity, and participating locations may vary by hall and are subject to change.

17.4 No Cash Value; Non-Property. Points, entries, and perks have no cash value, are not property, and may not be sold, assigned, bartered, or transferred.

17.5 Redemption & Verification. GBF may require ID and account verification before redemption and may correct balances for clerical, system, or fraud errors.

17.6 Lost/Replacement Cards. Report loss immediately at a participating hall; replacement may require ID and a fee. GBF is not responsible for unauthorized use prior to notice.

17.7 Inactivity & Closure. GBF may deactivate accounts with no qualifying activity for twelve (12) consecutive months and void unredeemed points/perks associated with inactive accounts.

17.8 Taxes. You are responsible for any taxes, forms, or reporting related to participation or rewards.

17.9 Communications. By enrolling, you consent to receive VIP Program communications (SMS, email, push) consistent with Section 8 (Communications) and our Privacy Policy. Message/data rates may apply and you may opt out as provided.

17.10 Program Changes. GBF may modify, suspend, or terminate the VIP Program (in whole or part) at any time, with or without notice, including changing accrual rates, benefits, and eligibility.

17.11 Misuse/Fraud. GBF may suspend or terminate membership, and void points/benefits, for misuse, fraud, or violation of these Terms or applicable law.

17.12 Disputes. Any dispute arising out of or relating to the VIP Program (including accrual, redemption, benefits, eligibility, communications, or marketing) is subject to Section 15 (Dispute Resolution and Arbitration), including the premises-liability jury-trial waiver therein.